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How hoki108 Handles Your Personal Data

This Privacy Policy sets out exactly what data hoki108 collects when you open an account, how we use it, and the rights you hold over it at every…

Data collected only for account operationUPI, Paytm, PhonePe transactions securedYour right to access and delete dataIndia-focused data handlingContact us anytime to review your data
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hoki108 How hoki108 Handles Your Personal Data
REACH OUR PRIVACY TEAM

Three Ways to Contact Us About Your Data

If you have any question about how your data is stored, want to request a copy of the data we hold on your account, or wish to ask us to correct or…

Email Privacy Support Write to our dedicated privacy address with your registered email and account ID. We aim to acknowledge your request within 24 hours and resolve it fully within 48 hours on working days.
Live Chat Start a live chat session directly from your account dashboard. Our agents can verify your identity on the spot and raise a data-access or deletion request without you needing to send any document by email.
In-Account Support Ticket Log in and raise a support ticket tagged as a privacy request. This creates a tracked reference number so you can follow the status of your data query at any time from your account panel.
HOW WE PROTECT YOUR DATA

Data Handling, Cookies, and Account Security Practices

We have structured our data practices around what is necessary to run your account securely and process Indian payment methods such as UPI, Paytm, and PhonePe.

Encrypted Data Storage

All personal data — name, contact details, payment identifiers — is stored using AES-256 encryption. This applies equally to UPI references and Paytm wallet IDs linked to your account, so they cannot be read in plain text.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are navigated. You can adjust cookie preferences through the settings panel in your account. Disabling analytics cookies does not affect your ability to deposit via Paytm or PhonePe.

Account Access Security

Two-step verification is available for all accounts and is strongly encouraged before linking a UPI address. Suspicious login attempts trigger an automatic lock and an alert to your registered email or phone number.

Data Retention Schedule

Active account data is held for the lifetime of your account. Once you request closure, we retain a minimal record for the period required by financial compliance rules in India, after which it is permanently deleted from our systems.

Third-Party Data Sharing

We share data with payment processors — Paytm, PhonePe, UPI gateway providers — only to the minimum extent needed to clear a transaction. We do not share your data with advertisers or data brokers under any circumstances.

Requesting Changes to Your Data

Submit a correction or deletion request through live chat, email, or an in-account ticket. Once verified, corrections are applied within two working days and deletion within seven. We send written confirmation to your registered address when done.

Your Questions About Data Privacy Answered

We have put together the questions our India account holders ask most often about how their data is collected, what rights they have, and how to act on those rights. If your question is not answered here, open a support ticket or start a live chat and our team will respond within 48 hours.

We collect your name, email address, phone number, and the payment identifiers you use — such as your UPI handle or Paytm number — to create and verify your account. We do not collect more than is needed to operate your account and process withdrawals.

Payment identifiers linked to your account are stored in encrypted form using AES-256 standards. We retain only a tokenised reference from each transaction, not your full UPI credentials or Paytm wallet PIN. Our payment processors handle live transaction data under their own security standards.

Yes. Submit a data-access request through live chat, email, or an in-account support ticket. Once we verify your identity, we will send a copy of your data to your registered email address within seven working days of confirmation.

Raise a deletion request via live chat or a support ticket tagged as a privacy request. After identity verification, we process the deletion within seven working days and send written confirmation. Minimal records required by financial regulations in India are retained for the legally required period before permanent deletion.

We share data only with the payment processors — such as Paytm, PhonePe and UPI gateway providers — to the minimum extent needed to clear a transaction. We do not share, sell, or rent your data to advertisers, data brokers, or unaffiliated companies.

We use session cookies to keep you logged in and analytics cookies to understand page behaviour. You can disable analytics cookies in your account settings panel. Turning them off has no effect on your ability to deposit or withdraw via UPI, Paytm, or PhonePe.

This policy applies to account holders where local law permits use of our platform. Access and the applicability of these data rights depend on the laws of your region in India. If you are uncertain about your eligibility, check the applicable local regulations before proceeding.

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